skip to main |
skip to sidebar
More than 20 topics and speakers have been confirmed for Petfood Forum 2013, scheduled for April 15-17 at the Renaissance Schaumburg near Chicago, Illinois, USA.
Starting with the opening keynote speaker, Kerri Morgan, a Paralympian who won two bronze medals at the London 2012 games, the current line-up of topics and speakers includes sessions on pet food and nanotechnology, emerging pet food markets such as Brazil and China, an update on new regulations from the Food Safety Modernization Act and nutritional management of cognitive dysfunction in dogs.
Find the complete line-up on this page, which you can bookmark to check for regular updates. You can also save on registration to Petfood Forum 2013 through February 1, 2013.
Cargill was granted a US patent for the exclusive cooking process it developed for making its Loyall premium petfood.
Cargill's Opti-Cook process, for which the patent was granted, works by using a combined steam and pressure cooking system and Near-Infrared Reflective Spectroscopy technology. NIRS technology uses light waves to measure the chemical composition of nutrients in every cooked batch of Loyall pet food. All nine Loyall petfood formulas use the Opti-Cook process, according to Cargill.
"It is well known that in order for cats and dogs to digest the starch in dry pet food, it must be cooked properly," said Mark Newcomb, technology director for Cargill Animal Nutrition. "If it is under- or over-cooked, pets may have digestive problems. But until now, there was no quick way to measure the chemical change that occurs in starch during cooking. With this technology, Cargill does not have long waits for lab results on samples- we can rapidly determine if pet food has been properly cooked and ensure consistent quality in every batch."
Buhler Inc. has announced the results of its annual customer satisfaction survey, with the categories of understanding customers, consulting competence, providing valid solutions and project management receiving the highest rankings.
Overall, for 2010 Buhler received a customer service index rating of 8.11 on a 10-point scale, where "10" represents "extremely satisfied." The national average is 7.80, the company says. “Buhler remains committed to listening to customers and continually improving our products and services based on their feedback” said company President Rene Steiner. “We believe deeply in the value of the customer satisfaction survey process started back in 2007, which we now consider our primary measure of success. These surveys are absolutely critical to ensure that we understand our customer’s needs and that we can continue to improve our ability to deliver value on a daily basis.”
Buhler has taken the survey results and applied them to its 2011 customer strategy. Among other improvements, four additional members have been added to the company's field service team, the warehouse is being expanded in order to accommodate more in-house spare parts and existing automation solutions are slated to be enhanced.
